What does the sprtcmd.exe file do?
The sprtcmd.exe process is also known as Dell Support Center Updates or, as the case may be, Desktop Doctor and is a part of SupportSoft sprtcmd or, as the case may be, Dell Support Center Updates. This software is produced by SupportSoft (www.supportsoft.com). An obsolete or defective version of sprtcmd.exe can cause problems for your computer that can range from slowness to error messages such as these:
- Dell Support Center Updates has stopped working. Windows is checking for a solution to the problem... (Windows 10, 8, 7)
- Dell Support Center Updates has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. (Windows 10, 8, 7)
- sprtcmd.exe has encountered a problem and needs to close. (Windows XP)
- Access violation at address FFFFFFFF in module sprtcmd.exe. Read of address 00000000.
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What you should know about sprtcmd.exe Dell Support Center Updates
sprtcmd.exe is not a Windows system file and is known to frequently cause computer problems. Sprtcmd.exe is found in a subdirectory of "C:\Program Files".
Frequently occurring are file sizes such as 206,064 bytes (49% of all these files), 206,120 bytes as well as 5 other variants.
The sprtcmd file does not come from Microsoft and is not part of the operating system. The original file is digitally signed. Check your file. This file has a digital signature. This confirms that the producer has been registered with a certificate authority. The program executes in the background, and can only be terminated using Windows Task Manager. Windows starts the process each time that the computer boots up (Registry: MACHINE\Run, Run). File properties have not been internally documented by the producer or developer. Sprtcmd.exe is capable of track other applications. For this reason, 29% of all experts consider this file to be a possible threat. The probability that it can cause harm is high.
If you see this file on your hard drive or in Windows Task Manager, please make sure that it is not a malicious variant. It's a fact that many trojans try to cloak their true identity by calling themselves sprtcmd.exe. With the above information or by using tools like Security Task Manager you can determine if, in your case, the file is an undesirable variant.
What do other computer users say about sprtcmd?
|For Dell Support |
|I found this file in C:\Program Files\Dell Support Center\bin |
|Also used as AT&T Self Support Tool (further information...) |
|I have a Dell Inspiron running the Dell Support Center software [SupportSoft Sprocket Service (dellsupportcenter)... C:\Program Files\Dell Support Center\bin\sprtsvc.exe /service /p dellsupportcenter], could these to files in that run side by side in Windows Task manager be related??? |
Spirit of Daniel
|On my machine it was Comcast's Desktop Doctor. Not dangerous, just proprietary and ridiculous. |
Summary: 7 users judge sprtcmd.exe to be an essential file that should not be touched. 8 users consider it harmless. However, 5 users consider this to be a suspicious process and would like to get rid of it. For this reason, 2 users have already deleted sprtcmd.exe. source: file.net
How to uninstall SupportSoft sprtcmd or Dell Support Center Updates
To remove Dell Support Center Updates from your computer, please follow the manual instructions below or use an automatic uninstaller product.
- Click the Windows Start Button. You find it in the lower left corner of the taskbar.
- Type the word uninstall.
- Click Add or remove programs.
- Now locate SupportSoft sprtcmd or Dell Support Center Updates in the list of displayed applications.
- Click the program, and then click Uninstall.
How to tell if sprtcmd.exe (Dell Support Center Updates) was uninstalled cleanly
After uninstalling, restart your computer. Then start Windows Explorer and see if there is still a folder with the name of the software under C:\Program Files. Be sure to check the Registry as well for remnants of Dell Support Center Updates. To do this, start "Regedit", then look under "HKEY_LOCAL_MACHINE" > "Software" for Dell Support Center Updates or the name of the producer. Always keep in mind that only a computer professional should ever directly delete entries in the Windows Registry.
What to do if a program does not uninstall
The easiest way to remove any kind of software cleanly and accurately is to use an uninstaller tool. Because the uninstaller automatically creates a backup, there is no risk of anything going wrong.
Last but not least
If Windows not working quite right for you, or if startup is taking a long time, or sprtcmd.exe is causing problems for you, a good Windows diagnostic tool may very well help. This is especially effective when it comes to older computers that have accumulated vast quantities of "garbage data" as the result of many software installs and uninstalls.