What does the McciTrayApp.exe file do?
The McciTrayApp.exe process is also known as mcci+McciTrayApp and is a part of Verizon Help and Support Tool or, as the case may be, AT&T Self Support Tool. This software is produced by Alcatel-Lucent (www.alcatel-lucent.com) or, as the case may be, Motive Communications (www.motive.com). An outdated or faulty version of McciTrayApp.exe can cause problems for your computer, ranging from slowness to error messages like these:
- mcci+McciTrayApp has stopped working. Windows is checking for a solution to the problem... (Windows 11, 10, 7)
- mcci+McciTrayApp has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. (Windows 11, 10, 7)
- McciTrayApp.exe has encountered a problem and needs to close.
- Access violation at address FFFFFFFF in module McciTrayApp.exe. Read of address 00000000.
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What you should know about McciTrayApp.exe mcci+McciTrayApp
McciTrayApp.exe is not a Windows system file and is known to frequently cause computer problems. The file McciTrayApp.exe is found in a subdirectory of "C:\Program Files".
Frequently occurring are file sizes such as 1,565,696 bytes (26% of all these files), 1,573,888 bytes as well as 16 other variants.
It was developed by a so-called third party provider - and not by Microsoft. There is no internal description of the file. The program executes in the background, and can only be terminated using Windows Task Manager. When Windows starts, this process is automatically started at the same time (Registry: MACHINE\Run).
McciTrayApp.exe is capable of monitor other applications.
For this reason, 53% of all experts consider this file to be a possible threat. The probability that it can cause harm is high.
If you see this file on your hard drive or in Windows Task Manager, please make sure that it is not a malicious variant. It's a fact that many trojans try to cloak their true identity by calling themselves McciTrayApp.exe. With the above information or by using tools like Security Task Manager you can determine if, in your case, the file is an undesirable variant.
What do other computer users say about McciTrayApp?
| it slows my speed down and sometimes locksup ie when loading a page. krstank | |
| it is installed with verizon DSL Bill Leventer | |
| Verizon's outsourced Phillipine tech support downloads Motive's GotoAssist PC access prog so they can (temporarily) take control of your PC for online diagnostics. They claim GotoAssist "disappears" after use, but files & Registry detritus remain behind. SyGate blocks McciTrayApp.exe when it tries to launch McciBrowser.exe to call out to remote host quick.verizon.net. Vz's tech didn't even have a list of executable defs to refer to! You can disable it via RUN MSConfig. At SystemConfig, change GENERAL tab radio button from Normal to Selective Startup, goto Startup tab, disable McciTrayapp.exe The Webwyvern | |
| see it running in windows task manager John | |
| It is installed with BT Broadband; on Windows 98 systems, it has become unresponsive and stops the system from shutting down. Also stops certain other Windows 98 functions, including defragger... Jez |
Summary: 3 users consider McciTrayApp.exe essential and should not be removed. 4 users consider it harmless. However, 5 users consider this to be a suspicious process and would like to get rid of it. For this reason, 4 users have already removed McciTrayApp.exe. source: file.net
How to uninstall Verizon Help and Support Tool or AT&T Self Support Tool
To remove mcci+McciTrayApp from your computer, please follow the manual instructions below.
- Click the Windows Start Button. You can find it in the lower-left corner of the taskbar.
- Type 'uninstall'.
- Click Add or remove programs.
- Now locate Verizon Help and Support Tool or AT&T Self Support Tool in the list of displayed applications.
- Click the program, and then click Uninstall.
How to check if McciTrayApp.exe (mcci+McciTrayApp) was uninstalled completely
After uninstalling, restart your computer. Then open Windows Explorer and check if a folder with the software name still exists under C:\Program Files. Also, check the Registry for remnants of mcci+McciTrayApp. To do this, start Regedit, then look under HKEY_LOCAL_MACHINE > Software for: mcci+McciTrayApp or the name of the producer. Keep in mind that only a computer professional should delete entries in the Windows Registry directly.
Last but not least
If Windows is not working properly, startup is slow, or McciTrayApp.exe is causing problems, a good Windows diagnostic tool may help. This is especially effective when it comes to older computers that have accumulated vast quantities of "garbage data" as the result of many software installs and uninstalls.
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