What does the support.exe file do?
The support.exe process is also known as Support and is a part of Dell Support. This software is produced by Dell (www.dell.com). An obsolete or defective version of support.exe can cause problems for your computer that can range from slowness to error messages such as these:
- Support has stopped working. Windows is checking for a solution to the problem... (Windows 10, 8, 7)
- Support has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. (Windows 10, 8, 7)
- support.exe has encountered a problem and needs to close. (Windows XP)
- Access violation at address FFFFFFFF in module support.exe. Read of address 00000000.
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What you should know about support.exe Support
support.exe is not part of Windows, but it is important nonetheless. The file support.exe is found in a subdirectory of "C:\Program Files\Public Documents" (usually C:\Program Files\Common Files\Dell\EUSW\).
Frequently occurring are file sizes such as 323,584 bytes (53% of all these files), 294,912 bytes or, as the case may be, 69,632 bytes.
Windows starts the process each time that the computer boots up (Registry: MACHINE\Run, Run). The support file was developed by a so-called third party provider - and not by Microsoft. This particular software does not appear as a visible window, but only in Task Manager. For this reason, 51% of all experts consider this file to be a possible threat. The probability that it can cause harm is high.
If you see this file on your hard drive or in Windows Task Manager, please make sure that it is not a malicious variant. It's a fact that many trojans try to cloak their true identity by calling themselves support.exe. With the above information or by using tools like Security Task Manager you can determine if, in your case, the file is an undesirable variant.
What do other computer users say about support?
|It seems to be the Dell auto-support program, but then again, hackers are very stealthy? |
|pre-installed from Dell |
|Appears to try to connect to the net at startup. This is annoying if you use an On-Demand provision such as AOL. |
|Dell Support tool... Pre-installed on all dells since October 2002. Supposably collects information on user by stealth. See link for details. (further information...) |
Summary: 3 users judge support.exe to be an essential file that should not be touched. One user considers it harmless. source: file.net
How to uninstall Dell Support
To remove Support from your computer, please follow the manual instructions below or use an automatic uninstaller product.
- Click the Windows Start Button. In Windows 8, look for Control Panel.
- Click Control Panel.
- Click Uninstall a program.
- Look for Dell Support in the list of available programs.
- Click Uninstall.
How to tell if support.exe (Support) was uninstalled cleanly
After uninstalling, restart your computer. Then start Windows Explorer and see if there is still a folder with the name of the software under C:\Program Files. Be sure to check the Registry as well for remnants of Support. To do this, start "Regedit", then look under "HKEY_LOCAL_MACHINE" > "Software" for Support or the name of the producer. Always keep in mind that only a computer professional should ever directly delete entries in the Windows Registry.
What to do if a program does not uninstall
The easiest way to remove any kind of software cleanly and accurately is to use an uninstaller tool. Because the uninstaller automatically creates a backup, there is no risk of anything going wrong.
Last but not least
If Windows not working quite right for you, or if startup is taking a long time, or support.exe is causing problems for you, a good Windows diagnostic tool may very well help. This is especially effective when it comes to older computers that have accumulated vast quantities of "garbage data" as the result of many software installs and uninstalls.